On April 23rd, 2016, I had the misfortune of leaving my telephone on one of your buses after a trip to Kingston for a cadet competition. I called your Kingston office on Monday and spoke with Stacey Payne, who was able to inform me that my phone had been found and was currently in Hull, Quebec. We made arrangements to have my phone shipped to me through Canada Post once the bus returned to your depot. I was vastly relieved. On Wednesday, I called to confirm that my phone had returned to Kingston and to finalize shipping arrangements with Ms. Payne. To my complete surprise, she informed me that I would be able to pick up my phone at the Oshawa Airport later that day. I went to the airport and was given my phone by Lori Sweet. In these days, when customer service is most often nothing more than a “proceed to checkout” button on a computer screen, I want to congratulate everyone who took part in my phone’s grand adventure. They have provided a fine example of everything true customer service can mean.
Kelly McDonell, Kingston Canadians – Novice Roster Select
I just wanted to let you know that our hockey team (Kingston Canadians – Novice Roster Select) had a bus trip yesterday to Port Hope. Our driver Rick was GREAT! The weather was not very good yesterday and he put us all at ease with his safe and great driving skills. I love to give credit where credit is due and he went above and beyond to make everyone feel comfortable despite the road conditions. It’s hard to find good people these days that take pride in their job but no worries with him — HE IS GREAT!
Jeff, Kingston Canadians Major Peewee A
Your drivers this season have been all great. I wanted to make special mention though tonight for Bill Kent. Tough road conditions and we saw some accidents just ahead of us-he did a great job and is a super guy. Just wanted you to know. Our team policy is always to book with you first-and of course if you’re booked we go to next on list-but the service this year as always has been great.
What a fantastic day! Our supported individuals had such a fun and informative bus ride thanks to Janey! Nice, clean, cool air. Great travel day. Hope to do it again.
Trip was wonderful! Better than I expected it would be. We’ll definitely travel this way again.
We had a fabulous trip to New York. It was our sixth or seventh McCoy NYC tour. Richard is an excellent host, and Terry is an excellent driver.
Have a good day.
Linda & Terry Kemp
We would like to let you know that we really enjoyed the PEI trip. We would like to pass on our thanks to Stephen, the driver, and Susan, the tour director, for a job well done. They are very personable and helpful at all times. Overall, we would rank the trip as excellent. I’m sure the men would enjoy a little deep sea fishing if you go again.
We had a great time with you guys on the weekend. Driver and host were very good. We always travel with the best. Thais why we go over 50 miles out of our way to go on one of your trips.
Fief Van Rossem
Thank you for a great day – I took my staff for a treat to see Kinky Boots – great service – great driving – great host – AWESOME show.
We loved the time frame of seeing the show in the afternoon.
We had a wonderful time, thank you.
I wanted to say a huge thank you to you and Terry our driver….from a student Quebec city trip with Perth Road PS in June. I know this is delayed but the thank you is even bigger because I still appreciate all that Terry did for us.
Excellent way to see NYC. Everything was well organized & things ran like clockwork. On our own to explore the city but all of the legwork had been done as far as suggestions and best ideas. Great idea to have the tour escort in the lobby every morning.
The trip was awesome! Our driver, Bill was incredible & Julie, our guide was super knowledgeable & friendly! the games made the trip go by so quickly. It was a really fun trip.
Great group of people! From beginning to end , the tour was incredible. A stress – free mini vacation!
Enjoyed the Mall shopping, lots of name brand things to see and buy. Would like to go again.
Our escort, Richard, was kind and constantly smiling asking us about our experience which was incredible. I wish we brought more money even though with the little amount of money we brought made our first time in Niagara Falls the most incredible experience. I would definitely go again.
Our escort was very kind and always made sure we were having a good time. The driver was very good and drove very carefully and even checked to make sure we were having fun. Overall I give my trip experience and customer service a 10/10.
My trip was fabulous! Excellent time. Driver was very courteous and same with tour guide.
Wonderful McCoy staff. Great seating at the show & awesome buffet!
My first musical I’ve attended. The best time I have had in a long time! McCoy tours are more than a “bussed trip”. Comfort & class all in one. Very attentive service and very “family like” trip. Don’t get me wrong, Mamma Mia is a fabulous musical, but McCoy’s service is “top noch”. Thanks again for all your service & friendly accommodating. A great Birthday gift from my daughter & her husband.
It was awesome! Mamma Mia rocked! Steve & Betty took great care of us! Can”t wait to “Go McCoy” again soon!!
Another wonderful day with McCoy. Thank you.
Holy Cross Soccer
On behalf of the students and other coaches, I would like to thank your company for providing an upgrade to the “Queen’s” bus. It made the long trip much less grueling! As well, Bill was very accommodating and easy to work with. The trip was certainly an enjoyable experience.
Lindsay Scott – Fairfield Elementary School
A McCoy Charter took my class to the Toronto Zoo. I just wanted to thank-you so much for what a great experience we had. Our driver, David Bath, was fantastic. He was very helpful and accommodating and he really made the trip a wonderful experience. I just wanted to let you know how pleased we were with all the service, from the booking to the driver for the trip. It was just excellent.
Thanks so much.
Dale & Hilary Faris
We wish to commend our bus driver, Terry Running. He was excellent! He was extremely capable as a driver. His pleasant personality was well appreciated. Please thank him again.
I would like to extend a huge THANK-YOU for your service and another HUGE Thank You to Jim who took great care of us on the way there and back from Toronto!! It was a great time had by all and we will not hesitate to call you guys again, as it maybe an annual thing!
Dear McCoy Bus Service,
Everything was excellent. The driver was fantastic, helpful, friendly, a very good driver. Would definitely choose McCoy again.
Nancy Erwin (Happy NASCAR Fan)
I did fill in the review form on the bus, but just want to repeat the fact that this weekend trip was one of the best ever!!! Rick was absolutely right that Charlotte is a MUST GO for NASCAR fans. There was a very nice group of people, as usual, on the bus so that always makes for extra fun.
I love the southern country anyway, and your drivers, Steve and Dave, just kept on driving us safely there and back. They are so nice!!! and totally professional, capable drivers. I’m happy to have either or both of them drive me anytime I’m heading out with your company…which I will certainly be doing from time to time. I have travelled with Steve at least once in the past…and he was just as nice then!!!
Rick is a lot of fun to travel with..keeps everyone amused and up for activity. He’s so up on Nascar stuff, and adds lots of interesting information along the way. I really can’t imagine going to a race without him!!
Roger, the guide to the garages in Charlotte, is a real ‘treasure trove’ of great stories about drivers and things NASCAR, and the touring time with him was almost perfect….too short a time for him to tell lots more stories.
*The Memorial Day ceremony was fantastic. I’m sure none of us will every forget the magnificent sight of the Blackhawk helicopters coming by close above us as they sort of swooped down all along the stands. The rappelling and recovery operations were also great to see.
So, thank you all very much for all the work that goes in to making such a weekend so unforgettable!!! See you again sometime.
Kristin Larocque, Fairfield & Cataraqui Woods Elementary School
I wanted to say on behalf of the staff and students of Cataraqui Woods, our drivers were wonderful! They were so professional, polite and friendly. Both Bill and Dave were very welcoming and flexible with our schedules and even showed a lot of consideration and concern for some students that were ill. We really enjoyed the trip with them.
Sandi Wells – Thousand Islands River Heritage Society
Just want to tell you how pleased we were with the service we received from McCoy’s. Our trip to Toronto on Wed. went exactly as planned and our bus driver, Ed Andrews, was great. He was a good driver, very accommodating and friendly. We would certainly recommend him and would ask for him again if we were to do another trip. Thank you for your assistance in making the day such a success.
St Joseph-Scollard Hall
The Jim’s were awesome! Very professional and always willing to help. Great service and great guys to travel with.