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General Inquires

Charters Kingston: 613-507-5566
Casinos Kingston: 613-384-4684
North America: 1-800-297-5540
Casino Hotline: 1-844-466-2269

Charters Email: charters@gomccoy.com

Kingston: 566 Cataraqui Wood Drive,
Kingston, Ontario Canada K7P 2Y5

Customer Feedback

On April 23rd, 2016, I had the misfortune of leaving my telephone on one of your buses after a trip to Kingston for a cadet competition. I called your Kingston office on Monday and spoke with Stacey Payne, who was able to inform me that my phone had been found and was currently in Hull, Quebec. We made arrangements to have my phone shipped to me through Canada Post once the bus returned to your depot. I was vastly relieved. On Wednesday, I called to confirm that my phone had returned to Kingston and to finalize shipping arrangements with Ms. Payne. To my complete surprise, she informed me that I would be able to pick up my phone at the Oshawa Airport later that day. I went to the airport and was given my phone by Lori Sweet. In these days, when customer service is most often nothing more than a “proceed to checkout” button on a computer screen, I want to congratulate everyone who took part in my phone’s grand adventure. They have provided a fine example of everything true customer service can mean.

Glendon Hovey

Kingston's Locally Owned
Motor Coach Company

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