Casino FAQ

Where can I park?

Parking is available at the McCoy Bus Service office in Kingston. Parking at any other pick-up locations is at your own risk.

Do I have to pay in advance?

You pay the driver when you board the coach. 

Do I have to make a reservation?

Reservations Not Required:
Rideau Carleton (Ottawa East and West Shuttles)
Thousand Islands
Kawartha Downs
Ajax Downs

Reservations are Recommended:
Woodbine Wednesday
Rideau Carleton from Napanee, Kingston, Gananoque & Brockville

Reservations are Recommended and Payment Made to Driver upon Boarding:
Casino Lac Leamy
Casino Rama

What type of ID do I need to bring with me?

Any government issued photo ID is acceptable: a passport, driver’s license, status card, fire arms registry card (does not include a birth certificate).

What are the age restrictions to attend the casino tours?

Passengers must be 19 years of age or older to travel on our casino trips (18 or older for the Casino du Lac Leamy).

What is required to receive casino bonuses?

You are required to have a Player’s Card to receive all casino bonuses. Government issued photo ID is required to obtain a Player’s Card. The casino reserves the right to change bonuses at any time.

Where can I get a Player’s Card?

You can obtain a Player’s Card from the winners circle at the casino.

Can I use my Player’s Card at any casino?

An OLG Player’s Card can be used at any of the 22 OLG Casinos in Ontario. The one that we visit is Rideau Carleton.

The following casinos that we visit have independent rewards cards: Fallsview Casino in Niagara, CasinoRama, Lac Leamy, Shorelines 1000 Islands and Kawartha Downs Shorelines Slots.

What if I do not have a Player’s Card?

You can get a Player’s Card when you arrive at the casino. There is no fee to get a Player’s Card.

What if I do not get a Player’s Card?

When boarding the coach upon departure there will be a fee charged to any passengers without a Player’s Card. The fee varies depending on the casino.

Is there a minimum amount of money I have to spend at the casino?


Do I need exact change to pay the driver?

It is appreciated by our drivers if you have exact change for the driver as he does not carry much change.